Personal Banker II / Customer Service Representative

Horsham Office

The Victory Bank currently has an open position for a Personal Banker, Level II/Customer Service Representative. If you are looking for a great opportunity in a fast-growing, team atmosphere and are committed to delivering an unmatched level of customer satisfaction, The Victory Bank may be where you belong. Qualified candidates must possess skills normally associated with a college degree or equivalent work experience. A minimum of five years of recent Retail banking experience. Windows-based computer environment competency (primarily the capable use of Microsoft applications) and the ability to be proficient with general ledger-related computer systems are required.

We are looking for a person who is thorough and detail-oriented. 

Job duties will include:

• Provide consistently friendly, warm, smiling, positive client experience to all clients
• Promote and cross-sell related banking products and services
• Process teller and platform transactions accurately and efficiently
• Maintain security of cash drawer when on the Retail floor
• Ensure and promote accurate and efficient cash, check, and general ledger handling procedures
• Process transactions in accordance with the bank’s policies and procedures
• Establishes and supports remote deposit clients, monitors velocity settings/ notifications
• Assist bank with maintenance, client installation and support, reporting and audit functions for electronic banking products and services; I.E.: Online Banking, Cash Management, Mobile Banking, Remote Deposit, etc.
• Actively utilizes and understands technology and devices related to electronic banking services
• Assist and provide support in representing the bank in civic, community, charitable, and networking endeavors, and identify other marketing opportunities to promote community recognition
• Must have knowledge of all Retail services and the ability to support most requests
• Recommends changes and additions to electronic banking products and services to ensure customer satisfaction and profitability of the bank
• Electronic banking-related special projects
• Assists with ideas to better service our clients and exceed their expectations
• Assists with the review, monitoring, and mitigation of risks to minimize losses to the bank
• Comply with regulatory requirements of state and federal agencies
• Monitor and process all assigned reports
• Other duties as commensurate with your department(s) and job responsibilities

Regular, predictable onsite attendance is required.  Proof of COVID-19 vaccination is required prior to the first day of work unless you request a reasonable accommodation based on medical and/or sincerely held religious beliefs, which we will take under consideration and advise you of the bank’s decision.  

The Victory Bank is a commercial bank that services all clients. We are open Monday through Friday. The Victory Bank is guided by a clearly defined set of values, exceptional service, respect, integrity, candor, teamwork, and innovation.  

Interested candidates may email their resumes and salary requirements or mail to:

*Please note email transmissions outside of the Online Banking site are not secure and may not be immediately received by the appropriate person. Please do not send confidential or personal information such as account numbers, account information, passwords, social security numbers, balance transfers, etc. via any general or non-encrypted email system.

Job Type: Full-time